TERMS & CONDITIONS
Please remember, our cancellation and deposit policies are not in place to make money from cancellations. They are there to protect our team and their income.
When an appointment is cancelled at short notice or a client doesn’t attend, it can be very difficult to fill that space. Without a client in the chair, our stylist has no income from that appointment.
We genuinely understand that sometimes plans have to change, which is why we simply ask for as much notice as possible.
These terms may differ for technical services or if your appointment is booked for December. Please refer to the “Technical Services Policy” / “Christmas Policy” dropdown on this webpage.
PLEASE GIVE US AT LEAST 48 HOURS’ NOTICE
If you need to cancel or reschedule your appointment, please let us know at least 48 hours in advance.
LATE CANCELLATIONS AND NO-SHOWS
Any cancellations made within 48 hours of your appointment, or failure to turn up, will result in the loss of your deposit.
ADDITIONAL CHARGES MAY APPLY
Failure to turn up to your appointment 50% will result in the loss of your deposit and a maximum of 50% of your service may be charged.
These terms may differ for technical services. Please refer to the “Technical Services Policy” dropdown on this webpage.
DEPOSIT AMOUNT
A £50 deposit is due at the time of booking. This will be deducted from your final bill.
CANCELLATION & RESCHEDULING
If you cancel at least 48 hours before your appointment, your deposit will be fully refunded. Alternatively, you can reschedule your appointment and transfer the deposit to your new booking.
LATE CANCELLATIONS & NO-SHOWS
Cancellations made with less than 48 hours’ notice, or failure to attend your appointment, will result in the loss of your £50 deposit In some circumstances, you may also be required to pay the full cost of the booked service.
PAYMENT INFORMATION
A credit or debit card is required to secure your appointment. The £50 depoint will be charged at the time of booking, with the remaining balance payable when your service is complete.
- This policy applies to all technical services (colour) including highlights, balayage and colour correction.
- A deposit is required at the time of booking and will be deducted from your final bill.
- Cancellations or changes must be made at least 72 hours before your appointment.
- Cancellations with less than 72 hours’ notice or failure to attend will result in loss of your deposit, and in some cases, the full cost of the booked service being charged.
- Rescheduling is subject to availability.
DECEMBER IS EXCEPTIONALLY BUSY – WE NEED 72 HOURS’ NOTICE
December is exceptionally busy, so we require at least 72 hours notice if you need to cancel or reschedule your appointment.
CANCELLATIONS WITHIN 72 HOURS
Appointments cancelled or rescheduled with less than 72 hours’ notice will result in the loss of your full deposit.
NO-SHOWS
Failure to attend your appointment without notice will result in the full cost of the service booked being charged.
Telephone
01844 335403
Business Hours
Monday – Closed
Tuesday : 09.00 – 18.00
Wednesday : 09.00 – 18.00
Thursday : 11.00 – 21.00
Friday : 09.00 – 18.00
Saturday : 09.00 – 16.00
Sunday : Closed
Copyright © 2024
Bucks&Doe Hairdressing Limited is a private limited company registered in England and Wales, registration number 13497571.